Privacy policy

This policy explains what information Trendzflow ("we") collects when you use Trendzflow CRM, why we collect it, and the choices you have. It applies to the website and the signed-in application.

Information we collect

• Account details you give us: name, work email, password and company name.
• Business records you add: leads, contacts, companies, deals, quotes, orders, payments, tickets and notes.
• Messages handled through the product: WhatsApp, email, live chat and form submissions.
• Data from services you connect, such as advertising accounts, email providers, calendars or file storage, limited to what the connection needs.
• Usage and security information: sign-in times, actions recorded in the audit log.

How we use it

• To run the product: showing your records, sending messages you ask us to send.
• To keep accounts secure and investigate misuse.
• To support you when you contact us.
• To improve reliability and performance.

We do not sell your data, and we do not use your business records to advertise to you.

Your workspace data stays separate

Each company has its own workspace. Records are stored so that one company cannot read another company's data, and access inside a workspace follows the role you assign to each team member.

Connected services

When you connect a service, we store the access credentials in encrypted form and use them only for the actions you request, such as sending a message or reading advertising performance. You can disconnect a service at any time from the Integrations page, which stops further access.

Artificial intelligence features

Some features generate drafts, for example campaign copy or landing page text. Content you submit to these features is processed to produce the draft and is not used to train public models. Drafts are always shown to you before anything is published or sent.

Storage and retention

Data is stored with our cloud hosting and database provider. We keep your records while your account is active. When you delete a record it is removed from the product; when you close an account we delete or anonymise the workspace data within a reasonable period, unless the law requires us to keep it longer.

Security

We use encrypted connections, encrypted storage for third-party credentials, role-based access and audit logging. No system is perfectly secure, so please use a strong password and tell us promptly if you suspect a problem.

Your rights

You can ask us to access, correct, export or delete your personal information. Write to us and we will respond within a reasonable time.

Contact

Trendzflow, India. Email: contact@trendzbee.com or trendzbeeindia@gmail.com.